Frequently Asked Questions

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fund-information
Commonly used terms
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fund-information
How are distributions calculated?
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I didn’t get a registration email?
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What is CRS?
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fund-applications
Who can certify my AML CTF identification documents?
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financial-statements
How can I get a copy of my tax statement?
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personal-details
How to access your investment information?
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personal-details
How do I change my details?
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fund-applications
Is it a lengthy process to invest in a Managed Fund?
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fund-applications
How are Entry (application) and Exit (withdrawal) prices calculated?
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fund-information
Apart from management fees, what are some of the other fees associated with Managed Funds?
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How do I keep track of the Funds performance?
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How long does it take to get my money after I redeem?
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How do I redeem from a Fund?
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fund-information
How do I make an additional investment?
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fund-information
Will I know what price I’ll get before I buy or sell a Fund?
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fund-information
How does a Unit Price work?
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fund-information
Why are managed funds so popular?
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fund-information
How does a Managed Fund work?
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investor-dashboard
My Profile has some incorrect information in it?
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investor-dashboard
I’ve forgotten my password?
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investor-dashboard
I want to change the email address that I use to login with?
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investor-dashboard
I didn’t get a registration email?
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investor-dashboard
Why can’t I see my historic statements?
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investor-dashboard
How do I register for the new portal?
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fund-applications
Can I deliver my forms to the Fundhost office in person?
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personal-details
Wanting to add a new trustee?
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What happens if a transfer fails?
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personal-details
Is my personal data secure?
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How do l open an account?
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